Return Policy

Lightspeed Innovations accepts the following Payment Methods:

  • Visa
  • Mastercard
  • PayPal

GST and Sales Taxes

GST will be charged  for orders shipping within Canada. Alberta has no Provincial sales tax just another reason to buy from Lightspeed Innovations.

Cancellation Policy

On special order items there is no a no cancellation policy. If an item is back ordered longer than expected you will be contacted as to the state of the back order. You will be held legally liable for all orders made. Cancellation of PayPal is not acceptable. As we are in Canada our usual lead time expected for orders not in stock is 14 business days to import.

Returns

Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No refund on electrical items, special orders or items over 10 days old and no returns without an RGA (Returned Goods Authorization)#. Manufacturer's warranty ONLY.

Restocking Fee

A 25% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply, return shipping charges to manufacture may  also apply. Special order items are not returnable.

Order Changes

You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Lightspeed Innovations shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lightspeed Innovations shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lightspeed Innovations shall immediately issue a credit to your credit card account in the amount of the charge.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lightspeed Innovations reserves the right at any time after receipt of your order to accept or decline your order for any reason. Lightspeed Innovations reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Customer Information

Any customer information including any email addresses received by Lightspeed Innovations will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, Lightspeed Innovations may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from Lightspeed Innovations, then you may send an email to sales@lightspeedinnovations.com with "remove from email list" in the subject, and you will not receive any further email communications from us.

Security

Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.